Privacy Policy

Last updated: 19 October 2026

This Privacy Policy explains how FirstTech Solution (“we”, “us”) handles personal information when you visit firsttechsolution.com, contact us or use our WordPress services. By using our website, you agree to the practices described here.

Who we are

FirstTech Solution is a WordPress development company based in New Raipur, Kolkata 700084, India. We are the controller of the personal information described in this policy. You can reach us at info@firsttechsolution.com.

Information we collect

• Information you give us: your name, email address, phone number, company name, VAT ID, address, website address and message when you use our contact form, email us or message us on WhatsApp.
• Project information: details you share so we can quote and deliver work, such as website access, content and requirements.
• Usage information: technical data such as your IP address, browser, device, pages viewed and referring website, collected through cookies and analytics tools.

How we use your information

• To reply to your enquiries and provide quotes and services
• To manage projects, contracts, invoices and payments
• To keep our website secure and prevent spam
• To understand how the website is used and improve it
• To send you messages you asked for, and marketing emails where the law allows, with an easy way to opt out

Legal bases for using your information

Where data protection laws such as the GDPR apply, we rely on: your consent (for example, non-essential cookies and marketing emails), performance of a contract or steps before entering one, our legitimate interests in running and improving our business, and legal obligations.

Cookies and analytics

We use cookies to make the website work and to understand how visitors use it. We use analytics tools such as Google Analytics (through Site Kit, with cookies stored for up to 24 months) and Microsoft Clarity, and a spam-protection service (hCaptcha) on our forms. You can control cookies in your browser settings or through any cookie notice shown on the site.

Who we share information with

We do not sell your personal information. We share it only with service providers who help us run the website and our business, such as hosting, email, analytics, spam protection, translation and payment providers, and where required by law. These providers may only use your information to provide their services to us.

International transfers

We are based in India, and our providers may be located in other countries. If your information is transferred outside your country, we take reasonable steps to protect it in line with applicable law.

How long we keep information

• Messages sent through our contact form or by email: up to 2 years.
• Invoicing information: up to 8 years after the invoice date, to meet legal and accounting obligations.
• Project and client information: up to 5 years after a collaboration ends, so we can contact you about future work.
• Newsletter subscriptions: until you unsubscribe.
• Analytics cookies: up to 24 months.

Newsletters

We send newsletters to customers and to people who subscribe. We process your name and email address for this purpose, every newsletter includes an unsubscribe link, and we keep your details until you unsubscribe.

Social media

Our website may include social media buttons (Facebook, Instagram, LinkedIn and X) that make it easy to share our content. Each platform has its own privacy policy, so please review them to understand how they use your data.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your rights

Depending on where you live, you may have the right to access, correct or delete your information, restrict or object to its use, withdraw consent, request a copy of your data, and complain to your local data protection authority. To use any of these rights, email us at info@firsttechsolution.com.

Children

Our website and services are for businesses and adults. We do not knowingly collect personal information from children.

Links to other websites

Our website may link to other websites. We are not responsible for their privacy practices, so please read their policies.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

If you have questions about this policy, contact us at info@firsttechsolution.com or write to FirstTech Solution, New Raipur, Kolkata 700084, India.