Terms and Conditions

Last updated: 19 October 2026

These Terms and Conditions apply to your use of firsttechsolution.com and to the services we provide. By using our website or hiring us, you agree to these terms. Where we agree a written proposal or contract with you, its terms apply together with these, and the proposal takes priority if they differ.

About us

FirstTech Solution is a WordPress development company based in New Raipur, Kolkata 700084, India. Contact us at info@firsttechsolution.com.

Using this website

You may use this website for lawful purposes only. You must not try to damage, disrupt or gain unauthorised access to it, or use it to send spam or harmful code.

Our services

We provide WordPress website design and development, WooCommerce development, maintenance, security, speed optimization, SEO, hosting set-up, brand identity, advertising support and white-label development. The scope, timeline and price of each project are set out in a written proposal that you approve before work begins.

Quotes and payments

• Projects are quoted at an agreed price in a written proposal.
• Unless the proposal says otherwise, payment is split into two parts: 50% before work starts and 50% on completion, before the website goes live.
• We accept payment in major currencies and issue an invoice for every payment.
• Maintenance and other ongoing plans are billed as agreed in your proposal.
• Work outside the agreed scope is quoted separately.

Quotations and offers

Quotations and offers are not binding unless they state a period for acceptance. Quoted prices exclude VAT and other taxes unless stated otherwise. We are not bound by obvious errors or typing mistakes in a quotation. If you accept with changes, we are not obliged to agree to them unless we confirm in writing. A quotation does not automatically apply to future work, and we start work once you have confirmed the order. Delivery times in a quotation are approximate, and missing one does not by itself entitle you to cancel or claim compensation unless we have agreed otherwise in writing.

Changes to a project

If a change is needed during a project, we agree it with you first and quote any effect on cost and timeline in advance. We may refuse a change that would significantly affect the work or delivery.

Phased delivery and subcontractors

We may deliver a project in phases and invoice each phase separately, and we may pause later phases until you have approved the earlier ones. We may use subcontractors for parts of the work.

Your responsibilities

To deliver on time, we need you to provide the content, images, access details and feedback we ask for, and to confirm that you own or have permission to use everything you give us. Delays on your side may move the delivery date.

Intellectual property

Unless the proposal says otherwise, once we receive full payment you own the final website design and content created for you. We keep the right to use general know-how, tools and code libraries, and third-party themes, plugins and fonts remain subject to their own licences. Our own website content and materials stay ours.

Third-party tools and services

Your project may use third-party products such as themes, plugins, hosting, payment gateways and advertising platforms. They have their own terms and prices, and we are not responsible for changes or outages outside our control.

Confidentiality

We treat the information you share about your business as confidential and are happy to sign a non-disclosure agreement on request.

No guarantees of results

We work carefully and professionally, but we cannot guarantee specific results such as search rankings, traffic, sales or advertising performance, because they depend on many factors outside our control.

Limitation of liability

To the fullest extent allowed by law, we are not liable for indirect or consequential losses, lost profits or data loss, and our total liability for any claim relating to a project is limited to the amount you paid us for that project. Nothing in these terms limits liability that cannot be limited by law. We recommend that you keep your own backups.

Cancellation and termination

Either party may end a project or plan by written notice. You will pay for work completed up to that point, and deposits already paid for work started are not refundable unless the proposal says otherwise. Ongoing plans end at the end of the notice period agreed in your proposal. We may suspend or end work if you do not meet your obligations, for example by not paying on time or not providing information we need, after we have notified you. If you cancel an order, you pay for the work completed and the time we reserved.

Consumers

If you are a consumer, the mandatory rights you have under the consumer law of your country still apply, including any right to withdraw from an online contract within the legal period. For digital services, that right may end once we have fully performed the service at your request. If you withdraw in time, we confirm it by email and refund you using the original payment method, less the value of any work already carried out.

Governing law

These terms are governed by the laws of India. Any dispute will be handled by the courts of Kolkata, unless mandatory consumer protection laws in your country say otherwise.

General

If any part of these terms is found invalid, the rest remains in force. If we do not enforce a term on one occasion, we may still enforce it later.

Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last changed.

Contact us

Questions about these terms? Email info@firsttechsolution.com.